Service Contacts
Mobile Service
Jason Bryant
Mobile: 678.858.7998
Email: jbryant@itssales.com
Russell Davis
Mobile: 404.803.5871
Email: rdavis@itssales.com
Mobile: 678.858.7998
Email: jbryant@itssales.com
Russell Davis
Mobile: 404.803.5871
Email: rdavis@itssales.com
IT Service
Brent Hutchison
Mobile: 770.256.7160
Email: bhutchison@itssales.com
Brent Hutchison
Mobile: 678.283.9216
Email: bhutchison@itssales.com
Mobile: 770.256.7160
Email: bhutchison@itssales.com
Brent Hutchison
Mobile: 678.283.9216
Email: bhutchison@itssales.com
Training
Steve Davis - Law Enforcement
Mobile: 678.787.8286
Email: sdavis@itssales.com
Kim Hagan - Digital Ally
Mobile: 678.296.4093
Email: khagan@itssales.com
Mobile: 678.787.8286
Email: sdavis@itssales.com
Kim Hagan - Digital Ally
Mobile: 678.296.4093
Email: khagan@itssales.com
See the Difference
ITS Services
ITS, has deployed a Public Safety Mobile Service vehicle to make your emergency system equipment repair and upgrades more efficient and cost effective. David Ratliff, our Chief Engineer, manages this operation; his degree in Electrical Engineering and more than 20 years of repairing, installing, and inventing high-tech emergency vehicle equipment ensures you will receive top-notch service.
BACKGROUND: Law Enforcement Departments nationwide are finding themselves forced to migrate from the familiar VHS-based in-car video systems to new Digital Medium-Based In-Car Video systems. These new technology systems offer many benefits over the old formats, but also require a more in-depth understanding of electronic and computer hardware, and support software for editing, preparation and archival purposes.
PROBLEM: ITS has noted repeated situations where a Law Enforcement Agency has purchased new Digital Technology Video Systems but has hired a local (mom and pop) installation company to install their systems. This local company most often is completely unfamiliar with new Digital Video Systems, and is not factory trained or authorized to perform the installation and customer support effort. This results in the Digital Video Systems being installed improperly, with only minimal electrical interface connections made to the vehicle, sloppy wiring, improper and incomplete configuration settings, and no G-force crash detection calibrations being performed.
Solution: ITS has developed a comprehensive and detailed Installation, Configuration, Training and Support Program for our customers of Digital In-Car Video Systems. This program insures the challenges listed above are addressed and the customer is completely satisfied with their purchase of Digital Ally In-Car Video Systems. We provide the following key services when our company is contracted to perform installations for a given customer:
Complete installation of the Digital Ally In-Car Video System into any vehicle
o Standard connections include Light Activation, Siren Indication, Brake Indication, Constant Power, Switched Power, Ground, External Audio Receiver Antenna, External GPS Antenna, (Radar Interface Cabling and Wireless Transfer Module, if these options are purchased.)
Firmware Updates
o Updating the Digital Video Mirror's Firmware to the latest release from Digital Ally.
New Mirror Builds
(Please register if you havent already.)
Configuration of Video System Parameters
o Setting of Date, Time, Recording Triggers, User Information, Radar Information, G-Force Sensor Calibration and Testing, Camera Focus and Operation Modes, Recording Resolution, Synching the Bodypack to the Mirror, Setting the Power Control Operation. (Configuration of the Wireless Transfer Module if that option is purchased.)
Complete System Testing
o While recording a video of our tests, we check each manual function of the Video Mirror, the Front and Rear Facing Cameras, the Bodypack, the Rear Seat Microphone, the Crash Detection option, and the Wireless Transfer Module if those options are purchased.
End User Training
o If available, the officer receives a brief training session, in his or her vehicle when appropriate, which will cover all the basic operations of the Digital Video Mirror System and its peripheral equipment.
Video Management Software Installation and Configuration
o The technician installs the Digital Ally Video Manager Back-End Software on the customer's computer(s). o We then configure all the customer's Vehicle, User and Password information, Event IDs, Permissions and all associated settings, while the customer watches.
Video Management Software Training
o We provide complete functionality training on the Video Manager Software to as many individuals as the customer requests.
Technical Support Via Telephone.
o Once a customer has allowed ITS to perform their installation, configuration and training program, they are given free, life of the product technical support via telephone.
Digital Ally Support Line
Toll Free: 800.440.4947
Email: support@digitalallyinc.com
Installation Warranty
o ITS warranties its installation parts and labor for 1 year from the date of installation. If any problem arises with the wiring or proper functionality of the system or separate components as a result of improper installation, ITS will repair the problem at no charge to the customer for a period of 1 year.
This warranty is void if the problem is traceable to user tampering, an unruly prisoner, or an act of God.
o At Integrated Technology Systems, our company policy is that we do not leave a customer's site until the customer is completely comfortable in using the equipment to produce, edit and archive digital video evidence, which is why they purchased the equipment originally. This ensures a very satisfied customer, a high opinion of the equipment and the services offered, a much lower call rate to the technical support lines, and a greatly improved chance the customer will recommend other agencies purchase the same equipment.
Please call Jason to schedule a visit.
You may also submit a list of current needs to jbryant@itssales.com so he can pre-order any requested or necessary equipment and complete the job in one visit further reducing your expenses.
BACKGROUND: Law Enforcement Departments nationwide are finding themselves forced to migrate from the familiar VHS-based in-car video systems to new Digital Medium-Based In-Car Video systems. These new technology systems offer many benefits over the old formats, but also require a more in-depth understanding of electronic and computer hardware, and support software for editing, preparation and archival purposes.
PROBLEM: ITS has noted repeated situations where a Law Enforcement Agency has purchased new Digital Technology Video Systems but has hired a local (mom and pop) installation company to install their systems. This local company most often is completely unfamiliar with new Digital Video Systems, and is not factory trained or authorized to perform the installation and customer support effort. This results in the Digital Video Systems being installed improperly, with only minimal electrical interface connections made to the vehicle, sloppy wiring, improper and incomplete configuration settings, and no G-force crash detection calibrations being performed.
Solution: ITS has developed a comprehensive and detailed Installation, Configuration, Training and Support Program for our customers of Digital In-Car Video Systems. This program insures the challenges listed above are addressed and the customer is completely satisfied with their purchase of Digital Ally In-Car Video Systems. We provide the following key services when our company is contracted to perform installations for a given customer:
Complete installation of the Digital Ally In-Car Video System into any vehicle
o Standard connections include Light Activation, Siren Indication, Brake Indication, Constant Power, Switched Power, Ground, External Audio Receiver Antenna, External GPS Antenna, (Radar Interface Cabling and Wireless Transfer Module, if these options are purchased.)
Firmware Updates
o Updating the Digital Video Mirror's Firmware to the latest release from Digital Ally.
New Mirror Builds
(Please register if you havent already.)
Configuration of Video System Parameters
o Setting of Date, Time, Recording Triggers, User Information, Radar Information, G-Force Sensor Calibration and Testing, Camera Focus and Operation Modes, Recording Resolution, Synching the Bodypack to the Mirror, Setting the Power Control Operation. (Configuration of the Wireless Transfer Module if that option is purchased.)
Complete System Testing
o While recording a video of our tests, we check each manual function of the Video Mirror, the Front and Rear Facing Cameras, the Bodypack, the Rear Seat Microphone, the Crash Detection option, and the Wireless Transfer Module if those options are purchased.
End User Training
o If available, the officer receives a brief training session, in his or her vehicle when appropriate, which will cover all the basic operations of the Digital Video Mirror System and its peripheral equipment.
Video Management Software Installation and Configuration
o The technician installs the Digital Ally Video Manager Back-End Software on the customer's computer(s). o We then configure all the customer's Vehicle, User and Password information, Event IDs, Permissions and all associated settings, while the customer watches.
Video Management Software Training
o We provide complete functionality training on the Video Manager Software to as many individuals as the customer requests.
Technical Support Via Telephone.
o Once a customer has allowed ITS to perform their installation, configuration and training program, they are given free, life of the product technical support via telephone.
Digital Ally Support Line
Toll Free: 800.440.4947
Email: support@digitalallyinc.com
Installation Warranty
o ITS warranties its installation parts and labor for 1 year from the date of installation. If any problem arises with the wiring or proper functionality of the system or separate components as a result of improper installation, ITS will repair the problem at no charge to the customer for a period of 1 year.
This warranty is void if the problem is traceable to user tampering, an unruly prisoner, or an act of God.
o At Integrated Technology Systems, our company policy is that we do not leave a customer's site until the customer is completely comfortable in using the equipment to produce, edit and archive digital video evidence, which is why they purchased the equipment originally. This ensures a very satisfied customer, a high opinion of the equipment and the services offered, a much lower call rate to the technical support lines, and a greatly improved chance the customer will recommend other agencies purchase the same equipment.
Please call Jason to schedule a visit.
You may also submit a list of current needs to jbryant@itssales.com so he can pre-order any requested or necessary equipment and complete the job in one visit further reducing your expenses.
ITS is an expert with management of data collected from the Digital Ally Video Mirror. We are also a DELL Certified Reseller and a Microsoft Certified Partner.
We understand that excellent technology of advanced systems require assistance in storage and management practices of the evidence collected. We can customize a wide range of storage solutions from a small stand-alone computer system to networked scaleable storage server with wireless access points.
Please contact our Project Engineer, Brent Hutchison, for more information.
Get a quote today for a storage solution, desktop or a laptop! Or shop online at our webstore.
We understand that excellent technology of advanced systems require assistance in storage and management practices of the evidence collected. We can customize a wide range of storage solutions from a small stand-alone computer system to networked scaleable storage server with wireless access points.
Please contact our Project Engineer, Brent Hutchison, for more information.
Get a quote today for a storage solution, desktop or a laptop! Or shop online at our webstore.
Lets handle your IT needs with one of our Service contracts.
ITS offers consulting upon request for Project Planning, RFQ Development, Site Surveys and other technological needs. These services are quoted seperately at time of inquiry so that we may best support your agency or company.
Please contact and let us know how we can help you.
Office: 770.307.1467
Please contact and let us know how we can help you.
Office: 770.307.1467
ITS offers product traing as well as credit training for agency groups. Please feel free to contact us to schedule a traing session.
For onsite Digital Ally Training, please contact Kim Hagan. To schedule a Credit training session please contact Steve Davis.
Online training available for the following products: Rocket, Digital Ally & Video Manager Software. Please contact Brent Hutchison to schedule an online training session.
For onsite Digital Ally Training, please contact Kim Hagan. To schedule a Credit training session please contact Steve Davis.
Online training available for the following products: Rocket, Digital Ally & Video Manager Software. Please contact Brent Hutchison to schedule an online training session.
Does your company produce a product that fits in our lineup?
Email us and let us have a look.
Are you a Sales Group and feel that our products belong in your portfolio?
Please contact Kim Hagan.
Email us and let us have a look.
Are you a Sales Group and feel that our products belong in your portfolio?
Please contact Kim Hagan.